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Refund policy
Introduction
At Shopurai, customer satisfaction is important to us. This Refund & Return Policy outlines the conditions for returning products, requesting refunds, and reporting damaged or incorrect items. By placing an order on our website, you agree to the terms mentioned below.
Return Eligibility
Customers may request a return under the following conditions:
- The item is received damaged, defective, or incorrect
- The return request is submitted within the eligible return period
- The product remains unused and in its original condition
- Original packaging, accessories, and tags are included where applicable
Returns that do not meet these conditions may not qualify for approval.
Non-Returnable Items
For hygiene, safety, and product protection reasons, certain items may not be eligible for return, including:
- Opened or used beauty products
- Personal care items after use
- Products damaged due to customer misuse
- Items missing original packaging or accessories
- Clearance or final sale products where specified
Return Request Process
To request a return:
- Contact our customer support team with your order details
- Provide clear images if the item is damaged or incorrect
- Wait for return approval and further instructions
- Securely pack the product before return shipment where required
Unauthorized returns may not be accepted.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.
Customers may be asked to provide:
- Order number
- Product images
- Packaging images
- A brief description of the issue
Our team will review the request and provide an appropriate resolution.
Refund Processing
Approved refunds will be processed using the original payment method where applicable.
Please allow approximately 5–10 business days for refund processing after approval. Processing times may vary depending on payment providers or banking institutions.
Shipping charges may be non-refundable unless the issue resulted from our error.
Exchange Policy
Exchanges may be offered depending on product availability and eligibility. If a replacement item is unavailable, customers may receive an alternative resolution based on the situation.
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank or payment account again
- Contact your payment provider or bank
- Reach out to our customer support team for further assistance
Some financial institutions may require additional processing time.
Order Cancellation
Orders may only be canceled before shipment confirmation. Once an order has been processed or shipped, cancellation requests may no longer be accepted.
Contact Information
If you have questions regarding our Refund & Return Policy, please contact us using the details below:
Email: [Add email here]
Phone: [Add phone number here]
Business Hours: Monday to Saturday | 9:00 AM – 6:00 PM
Address: [Insert business address here]
